Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday). Orders are not processed or shipped on weekends or public holidays.
Shipping Time & Delivery
Estimated delivery times depend on your location:
- Italy: 2–5 business days
- Europe: 4–8 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.
Shipping Costs
We offer free shipping on all orders. No additional shipping fees will be charged at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order at any time using the provided link.
Incorrect Address Disclaimer
Please ensure all shipping details are correct before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your package is delayed or lost, please contact us at devonflame@outlook.it. We will assist you in resolving the issue with the carrier.
Customs & Duties
For international orders, customs duties and taxes may apply depending on your country. These charges are the responsibility of the customer.